This Distance Sales Agreement (hereinafter referred to as "the Agreement" in the following articles) has been accepted under the following terms and conditions by Yüksel KARTAL (hereinafter referred to as "the Seller" in the following articles), whose commercial center is located at Esenli Mah. Orhan Gazi Sk. No:2/1 Aybastı/Ordu, and the customer (hereinafter referred to as "the Buyer" in the following articles) who makes purchases electronically and for consideration through the website www.karsanmozaik.com.
The address and other contact information that the Buyer has registered on the www.karsanmozaik.com website when becoming a member of the site shall be considered as the Buyer's legal address and contact information, and all notifications to be made within the scope of this Agreement shall be sent to the address registered by the Buyer on the site.
The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on the Implementation Procedures and Principles of Distance Contracts, regarding the sale and delivery to the Buyer of the product, all features and sales price of which are clearly stated on the website www.karsanmozaik.com (hereinafter referred to as "the Site" in the following articles) belonging to the Seller and sold electronically to the Buyer.
The Buyer accepts and declares that they are aware of the basic characteristics, sales price, payment method, and delivery conditions of the products subject to sale, as well as all preliminary information and the right of withdrawal regarding the product subject to sale, that the rights and information specified in both the Site and this Agreement have been explained in detail, that they have confirmed this information electronically, and that they subsequently placed the order for the product.
The products are those published on the Site and ordered and purchased by the Buyer. The type, variety, quantity, model, brand, and number of the products, in other words, all information about the product, as well as the sales price and payment method, will consist of the information at the time the order is finalized in line with the Buyer's requests. The characteristics and the total sales amount including VAT for each product subject to the Agreement are stated next to the product images or on a separate label.
The Buyer declares that they have read and understood all preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the product or products subject to the Agreement as specified in Article (III), that they have provided the necessary electronic confirmation, and that they hereby accept this Distance Sales Agreement.
The Buyer is obliged to provide accurate and complete information about themselves, their contact details, and the products they wish to purchase, and to act in accordance with the provisions of this Distance Sales Agreement.
The Buyer is obliged to inspect the product upon delivery and to report any defect in the product without delay. However, products whose packaging has been opened or that have been used are not eligible for return. The Buyer is obliged to report any damage caused by transportation defects at the time of delivery or without delay.
The Seller will evaluate orders placed during business hours (every day between 09:00 and 16:00) within the day. Orders received after 16:00 will be processed on the next business day during business hours.
After the successful completion of the order process by the Buyer and the payment of the fee determined by the Seller for the product(s) by credit card, the Seller will send an email message to the email address specified by the Buyer, informing them that the order process has been completed.
In accordance with Article V(2) of the Agreement, within 2 (two) – 5 (five) business days from the Seller's approval of the order placed by the Buyer, the Seller will dispatch the order to the address provided by the Buyer. Shipping costs will be borne by the Buyer. The Seller shall not be held responsible for any delays in shipping.
The Buyer accepts and declares that all information provided to the Seller regarding the order is correct and complete, that the Seller may contact them using this information if necessary, and that the Seller cannot be held responsible for the inability to deliver or late delivery of the ordered products due to incorrect information provided.
If the Buyer requests that the product be delivered to a person or organization other than themselves, the Seller shall not be held responsible for the failure of the designated person or organization to accept delivery and for any delays in delivery resulting therefrom.
When receiving packages that they believe to be damaged during shipment, the Buyer is obliged to open and inspect them in the presence of the company official, and if there is any defect in the product, to have a report drawn up by the cargo company and not to accept the product. If the package has not been accepted and a report has been drawn up, the situation must be reported to the Seller within 3 days with the Buyer's copy of the report. The Seller will ensure a new and sound delivery as soon as possible. After the package is received by the consumer, it is assumed that the delivery company has fulfilled its duty properly.
The Seller is responsible for delivering the products subject to the Agreement completely and in accordance with the specifications stated in the order. Payments can only be made by the Buyer's credit card.
For the delivery of the product subject to the Agreement, the condition of the product price having been paid to the Seller is required. If the product price is not paid to the Seller for any reason, the Seller shall be deemed to have been released from the obligation to deliver the product.
If the Buyer defaults on transactions made with a credit card, they will pay interest within the framework of the credit card agreement they have made with the card-issuing bank and will be liable to the bank. In this case, the relevant bank may resort to legal action.
If the bank or financial institution concerned does not pay the product price to the Seller due to unauthorized or unlawful use of the Buyer's credit card by unauthorized persons, not resulting from the Buyer's fault, after the Buyer has provided credit card information for payment, the Buyer shall return the product undamaged to the Seller within 3 days, provided it has been delivered to them, or pay the product price to the Seller again. In the event the product is returned to the Seller, shipping costs shall be borne by the Buyer.
The Buyer has the right of withdrawal within seven (7) days from the delivery of the product subject to the Agreement to themselves and/or the person/organization at the address indicated. To exercise the right of withdrawal, written notification must be made to the Seller's address mentioned above within this period.
In case of exercising the right of withdrawal, it is obligatory to return the original invoice along with a copy of the cargo delivery record indicating that the product delivered to the third party or the Buyer has been sent to the Seller. The product price will be refunded to the Buyer within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and any other legal obligations cannot be refunded.
The shipping cost of the product returned due to the right of withdrawal shall be borne by the Buyer.
Products that spoil quickly, single-use products are not eligible for return due to their nature, and the Buyer will not be able to exercise their right of withdrawal for these products. In addition, the Buyer will not be able to exercise their right of withdrawal for products produced according to the Buyer's special requests and demands or customized by making changes or additions. The exercise of the right of withdrawal is subject to the condition that the product's packaging has not been opened, not damaged, and the product has not been used.
If the Seller cannot deliver the product subject to the Agreement within the period due to force majeure (earthquake, fire, flood) or extraordinary circumstances such as adverse weather conditions preventing transportation, or interruption of transportation, the Seller is obliged to notify the Buyer of the situation. In this case, the Buyer may exercise one of the rights to cancel the order, replace the product subject to the Agreement with an equivalent one if available, and/or postpone the delivery period until the hindering situation is eliminated. If the Buyer cancels the order, the amount paid will be refunded to them in cash and in full within 10 days.
Aybastı (Ordu/Aybastı) Courts and Enforcement Offices will be authorized in disputes that may arise from this Agreement.
This Agreement has been prepared in accordance with the obligation to enter into a contract for sales made over the internet, as required by the Regulation on the Implementation Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137.
Address:
Esenli Mah. Orhan Gazi Sk. No:2/1 Aybastı/ORDU
Phone: 0506 578 70 57
